SHIPPING & RETURNS
SHIPPING POLICY
We offer standard shipping and expedited shipping options for all orders. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.
We offer free standard shipping on all orders over $50 within the United States. For orders under $50, we charge a flat rate of $12 for standard shipping. Expedited shipping is available for an additional fee, which will vary depending on the order size and destination.
We aim to process and ship all orders within 1-2 business days of receiving the order. However, processing times may vary depending on the order size and availability of the product.
We currently only ship within the United States. Send us a message to coordinate international shipping. Cost may vary.
You will receive a shipping confirmation email with a tracking number once your order has been processed and shipped. You can use this tracking number to track your order on the carrier's website.
If there are any issues with your delivery, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure that your order is delivered to you as soon as possible.
If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped. Once an order has been shipped, it cannot be canceled.
We may update our shipping policy from time to time. Any changes to our shipping policy will be posted on our website.
RETURN & EXCHANGE POLICY
Returns:
- You may return any product purchased from our online store within 30 days of receiving it.
- The product must be in its original condition and packaging, and must include any accessories or manuals that were included in the original shipment.
- You must email us at [insert email address] to initiate the return process. Please include your order number and reason for return in your email.
- Shipping charges for returns are the responsibility of the customer, unless the return is due to a defective or incorrect product.
Exchanges:
- You may exchange any product purchased from our online store within 30 days of receiving it.
- The product must be in its original condition and packaging, and must include any accessories or manuals that were included in the original shipment.
- You must email us at [insert email address] to initiate the exchange process. Please include your order number and reason for exchange in your email.
- Shipping charges for exchanges are the responsibility of the customer, unless the exchange is due to a defective or incorrect product.
Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds will be processed within 5-7 business days after we receive the returned product.
Please note:
- We reserve the right to refuse any return or exchange that does not meet the above criteria.
- We are not responsible for lost or stolen packages during the return or exchange process.
- Any product that has been used, damaged, or altered in any way will not be eligible for return or exchange.